Supply Chain Whiplash Before Covid became a worldwide pandemic, most people never gave much thought to these two words; supply chain. At the outset of the lockdowns, it seemed that everyone was struggling to find toilet paper, flour, yeast, Lysol wipes, alcohol, and hand sanitizer to name a few. Eventually, things stabilized and the stores …
Returns Consumers have come to expect two basic things from retailers, particularly online eCommerce/omnichannel sellers; free and quick delivery and free returns. Those are the Holy Grail you need to offer in order to be competitive in the digital economy. In previous submissions, I addressed how free shipping isn’t always free. While retailers are savvy …
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